Elixir Practice Management Software supports specialised medical doctors with our cloud-based platform. We are a New Zealand-owned and run company with our main office in Christchurch. We pride ourselves on not only meeting, but exceeding client needs and expectations—and that's where you come in.

We are in an exciting period of growth for our company, and we look forward to finding a passionate and committed person to join our team and grow with Elixir.

About the Role

This is a dual role, with Customer Support as your main focus, complemented by some Personal Assistant responsibilities. You'll be the first point of contact for customers needing help with our software—whether they're experiencing an issue or just need guidance. Alongside this, you'll support our Management team with administrative tasks to help keep the business running smoothly.

Customer Support Responsibilities

• Responding to customer queries via phone and our support ticketing system
• Troubleshooting issues and guiding users through solutions
• Providing clear, helpful instructions on how to use features in our software
• Recording and tracking issues to help improve the product and support experience

Personal Assistant Responsibilities

• Data entry and maintaining internal databases
• Drafting, proofreading, and formatting emails, letters, and reports
• Booking flights, accommodation, and transport
• Ordering office supplies and handling ad-hoc admin tasks

What We're Looking For

We're after someone who brings clarity and calm to every interaction. You'll need to be professional, reliable, and confident when juggling tasks and switching contexts.

You'll ideally have:

• Excellent verbal and written communication skills
• Strong customer service instincts and a friendly, patient approach
• Good problem-solving skills and the ability to stay calm under pressure
• Confidence using and learning new software
• Proficiency in computer skills and applications is a must, such as Google Suite, O365, and knowledge of Windows PCs. (Github and Slack are a bonus)
• Prior experience in customer support, admin, or helpdesk roles
• Experience with medical software or working with medical professionals is a bonus (especially private specialists)

Why Join Us?

We're a close-knit, supportive team who care about delivering great service and making a difference. You'll play a key role in helping modernise and improve the experience of healthcare providers across New Zealand.

We value initiative, collaboration, and people who enjoy solving problems and helping others. If that sounds like you, we'd love to hear from you.

As we are hiring direct, we would kindly request that recruitment companies do not contact us at this time.

Elixir Practice Management Software supports specialised medical doctors with our cloud-based platform. We are a New Zealand-owned and run company with our main office in Christchurch. We pride ourselves on not only meeting, but exceeding client needs and expectations. To continue our growth, we need to add Senior Software Developers to our skilled team.

We are heading into an exciting period of growth for our company, and we look forward to finding the right person to join us and grow with Elixir.

The Role

Elixir seeks a Senior Full Stack Software Developer to join our Christchurch team. You will be responsible for developing high-quality, scalable, secure, and robust new features, and ensuring the system is well maintained. The successful candidate will work directly with our Head of Development and collaborate with our development and client services team.

The ideal candidate should have a strong background in Node.js, React, Python, and MongoDB, and a proven track record of delivering high-quality software solutions in a collaborative environment.

The Ideal Candidate

Our ideal Software Developer will have the following attributes:

• 5+ years of commercial comprehensive full-stack software development experience
• Proficiency in Node.js, React, TypeScript, and MongoDB
• Experience in Docker, Python, Go, .NET, and Java
• Experience in API integration & development
• Excellent problem-solving and analytical skills
• Skilled written and verbal communicator
• The right to work in New Zealand (Permanent Resident or Citizen of New Zealand)
• Experience in Health, or a comparable industry, will be highly advantageous
• Our office is in Christchurch; however, we would consider hiring the right candidate elsewhere in New Zealand
• Loves baking and sharing it with colleagues

The Benefits

• Ongoing support and professional development opportunities – we want you to grow with us
• Be part of a dynamic, collaborative team that supports each other, values innovation and continuous improvement
• Be involved in exciting, varied projects
• Contribute to modernising and improving the medical sector of New Zealand

Join us at Elixir and help shape the future of healthcare software — your next challenge starts here.